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Can’t Remove [email protected] Virus Ransomware and decrypt files? This page includes detailed instructions on how to remove [email protected] Ransomware Virus that can be found at the bottom...

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Can’t Remove [email protected] Virus Ransomware and decrypt files? This page includes detailed instructions on how to remove [email protected] Ransomware Virus that can be found at the bottom half of this article.

If you have recently been greeted by a scary ransom-demanding message on your screen, then this is a sure sign that you have been infected with a Ransomware virus. This type of malware is extremely problematic, that’s why, on this page, we will pay some more attention to one of its latest representatives, named [email protected]  In case that your most valuable files have been secretly encrypted and you have been asked to pay a certain amount of money for their decryption to the hackers behind [email protected], then you have really become a victim of a nasty blackmail scheme.

pumax ransomware

pumax ransomware sample [email protected]

Since you are on this page, however, most probably you are seeking other options that may help you avoid the ransom payment. But are there methods that can help you to remove this nasty blackmailing piece of malware and, most importantly, how can you regain access to the files that it has locked? This is what we are going to discuss in the next lines. In fact, if you stay with us, in the removal guide below you are going to find some helpful suggestions on that, as well as a trusted [email protected] removal tool and some file-recovery tips, which do NOT involve paying ransom to anonymous hackers.

We know how shocking the attack of [email protected] Ransomware could be but the most important thing when you face it is not to panic. Instead, learn how this malware operates so that you can decide what your best options are when it comes to its elimination. In most of the cases, the crooks won’t hesitate to threaten you with short deadlines and other manipulative methods in order to make you pay as soon as possible. They may offer to send you a special decryption key, which can bring everything back to normal, if only you follow their ransom payment instructions. If not, [email protected] may threaten to delete that key or double the ransom amount if payment has not been issued within the given deadline.

pumax message virus

pumax message thanks to Net Protect [email protected]

Beware of the risks!

When you really need your encrypted data (which may include valuable work files, archives, personal videos, audios, images, and other files) you may be ready to do anything to just get it back. However, beware that fulfilling the demands of the hackers behind [email protected] in no way can guarantee that everything will be back to normal. There is nothing that can obligate the crooks to send you the decryption key that they promise, not to mention that if such a key exists, it may not even work effectively. What is more, unless you remove [email protected] Ransomware from the system, your computer is still at risk and every new file that you create or every device that you connect may also get encrypted.

That’s why, if you are looking for methods to deal with the infection, instead of giving your hard earned money to the criminals, we suggest you to first take actions to remove [email protected] As guidance, you can use the instructions in the attached removal guide above. There are also some suggestions on file-restoration, but you can also use your own backups (if you have any) or check our list of free decryptors, which our team frequently updates and see if there is a solution that can manage to break the encryption of [email protected]


Name/.I[email protected]
Danger Level High ([email protected] Ransomware encrypts all types of files)
Symptoms[email protected] Ransomware is hard to detect and aside from increased use of RAM and CPU, there would barely be any other visible red flags.
Distribution Method Most of the time, Trojans get distributed through spam e-mails and social network messages, malicious ads, shady and pirated downloads, questionable torrents and other similar methods.

Special Offer

We get asked this a lot, so we are putting it here: Removing parasite manually may take hours and damage your system in the process. We recommend downloading SpyHunter to see if it can detect parasite's files for you. 
Click to Download Spyhunter's Anti-Malware Scanner.

More information about SpyHunter and steps to uninstall. Please review SpyHunter's EULAThreat Assessment Criteria, and Privacy Policy. Keep in mind, only SpyHunter’s scanner is free. If it detects a malware, you'll need to purchase its full version to remove it.

Remove [email protected] Ransomware Guide

1: Preparations

Note: Before you go any further, we advise you to bookmark this page or have it open on a separate device such as your smartphone or another PC. Some of the steps might require you to exit your browser on this PC.

2: Task Manager

Press Ctrl + Shift + Esc to enter the Task Manager. Go to the Tab labeled Processes (Details for Win 8/10). Carefully look through the list of processes that are currently active on you PC for [email protected]

If any of them seems shady, consumes too much RAM/CPU or has some strange description or no description at all, right-click on it, select Open File Location and delete everything there.

Also, even if you do not delete the files, be sure to stop the process related to [email protected] by right-clicking on it and selecting End Process.

3: The Hosts file

Go to c:\windows\system32\drivers\etc\hosts. Open the hosts file with notepad.

Find where it says Localhost and take a look below that. 

hosts_opt (1)

If you see any IP addresses there related to [email protected] (below Localhost) send them to us here, in the comments since they might be coming from the virus.

Special Offer

To remove parasite on your own, you may have to meddle with system files and registries. If you were to do this, you need to be extremely careful, because you may damage your system.
If you want to avoid the risk, we recommend downloading SpyHunter - a professional malware removal tool - to see whether it will find malicious programs on your PC.

Download SpyHunter

More information about SpyHunter and steps to uninstall. Please review SpyHunter's EULAThreat Assessment Criteria, and Privacy Policy. Keep in mind, only SpyHunter’s scanner is free. If it detects a malware, you'll need to purchase its full version to remove it.


4: Disable Startup programs – [email protected]

Re-open the Start Menu and type msconfig.

Click on the first search result. In the next window, go to the Startup tab. If you are on Win 10,  it will send you to the Startup part of the task manager instead, as in the picture:

If you see any sketchy/shady looking entries in the list with an unknown manufacturer or a manufacturer name that looks suspicious , disable those programs and select OK.

5: Registry Editor

Press Windows key + R and in the resulting window type regedit.

Now, press Ctrl + F and type the name of the virus.

Delete everything that gets found doesn matter if it realted to [email protected] or not. If you are not sure about whether to delete something, do not hesitate to ask us in the comments. Keep in mind that if you delete the wrong thing, you might cause all sorts of issues to your PC.

6: Deleting potentially malicious data – [email protected]

Type each of the following locations in the Windows search box and hit enter to open the locations:






Delete everything you see in Temp linked to [email protected] RansomwareAbout the other folders, sort their contents by date and delete only the most recent entries. As always, if you are not sure about something, write to us in the comment section.

7: Decryption – [email protected]

The previous steps were all aimed at removing the [email protected] Ransomware from your PC. However, in order to regain access to your files, you will also need to decrypt them or restore them. For that, we have a separate article with detailed instructions on what you have to do in order to unlock your data. Here is a link to that guide.

Please let us know if you received the exact same message or a similar one. Thank you.

Your databases, files, photos, documents and other important files are encrypted and have the extension: [email protected]
The only method of recovering files is to purchase an decrypt software and unique private key.
After purchase you will start decrypt software, enter your unique private key and it will decrypt all your data.

You need to contact us by email [email protected] send us your ID and wait for further instructions. For you to be sure, that we can decrypt your files – you can send us 1-3 any not very big encrypted files and we will send you back it in a original for Free.

Discount 50% available if you contact us first 72 hours.

Daniel Sadakov

Daniel Sadakov has a degree in Information Technology and specializes in web and mobile cyber security. He harbors a strong detestation for anything and everything malicious and has committed his resources and time to battling all manners of web and mobile threats. He has founded, a website dedicated to covering the top tech stories and providing useful tips for the everyday user, in an effort to reach and help more people.

  • Akhil

    November 24, 2018 #1 Author

    I am facing the issue


  • Shashikumargn

    November 25, 2018 #2 Author

    Yes same massage in every folders. And I removed virus by resetting the pc with windows installation and without personal files loss. Ans I cleaned windows.old files. Now no more effects on new files. But I neeed decryption tool for personal files.


  • tadar taso

    November 26, 2018 #3 Author

    does this works?.. pumax


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